[{"iden":"PCGVeu","nombre":"1) About the tours offered","descripcion":"","faqs":{"1":{"pregunta":"What are the tours that you offer?","respuesta":"\u003Cp\u003EMachupicchu Terra offers tours to the main tourist destinations in Peru and also in Cusco, such as Machu Picchu, the Inca Trail, the Sacred Valley, the 7 Colors Mountain, the Humantay Lagoon and many more places.\u003C\/p\u003E","destacado":"1"},"2":{"pregunta":"What do the tours not include?","respuesta":"\u003Cp\u003EIt depends on the tour, although most do not include snacks, drinks, tips, or accident insurance.\u003C\/p\u003E"},"3":{"pregunta":"How are the transports they offer?","respuesta":"\u003Cp\u003EAll transports are spacious, clean and safe cars or minivans. Our drivers are responsible and properly trained for their job, and they offer you punctual schedules and quiet routes.\u003C\/p\u003E"},"4":{"pregunta":"How is the tour guide service?","respuesta":"\u003Cp\u003EThe tour guide service is provided by professionals fluent in several languages such as English, French, Portuguese and Spanish. Each one is trained to inform you about the historical and cultural context of each of the destinations you will visit.\u003C\/p\u003E"},"5":{"pregunta":"Do all tours include tickets?","respuesta":"\u003Cp\u003EYes, most of the tours already include the entrance to the tourist attractions, so you won't have to wait in line to buy the required tickets.\u003C\/p\u003E","destacado":"0"},"6":{"pregunta":"Is there a limit of tourists on a tour?","respuesta":"\u003Cp\u003EYes, shared groups are made up of a maximum of 20 people, although it depends on each tour. Private groups are only made up of groups of friends, families or couples, according to your preference.\u003C\/p\u003E"},"7":{"pregunta":"In what languages are the tours conducted?","respuesta":"\u003Cp\u003EShared service tours are conducted in Spanish or English. Private services are carried out in French, Portuguese as well as Spanish or English.\u003C\/p\u003E"},"8":{"pregunta":"Do all tours include food?","respuesta":"\u003Cp\u003EThere are some tours that do include breakfast, lunch or dinner. However, there are also other tours that do not include this service.\u003C\/p\u003E"},"9":{"pregunta":"Do all tours include lodging?","respuesta":"\u003Cp\u003EAll tours that last more than 1 day include lodging. On the other hand, the tours of only 1 day or half day do not include this service. Also, as in the Inca Trail, there are nights in which you spend the night in camps. Remember that each tour has its own itinerary and experience.\u003C\/p\u003E","destacado":"1"},"10":{"pregunta":"Do tours operate every day?","respuesta":"\u003Cp\u003EYes, our tours are available every day of the year. Ask our consultants about the options available to make your experience unforgettable.\u003C\/p\u003E","destacado":"1"},"11":{"pregunta":"How far in advance should I book the tours?","respuesta":"\u003Cp\u003EYou can book them as early as you wish, even months in advance, just try not to book them less than 3 days in advance.\u003C\/p\u003E","destacado":0}}},{"iden":"ACsO9f","nombre":"2) About the purchase","descripcion":"","faqs":{"1":{"pregunta":"How to purchase the tours?","respuesta":"\u003Cp\u003ETo purchase any of our tours you must perform the following steps:\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EEnter www.machupicchuterra.com.\u003C\/li\u003E\u003Cli\u003EChoose the tour of your preference.\u003C\/li\u003E\u003Cli\u003EClick on 'reserve'.\u003C\/li\u003E\u003Cli\u003EComplete your personal data.\u003C\/li\u003E\u003Cli\u003EMake the full payment by credit cards.\u003C\/li\u003E\u003Cli\u003ECheck the reservation confirmation in your email.\u003C\/li\u003E\u003Cli\u003EDone!\u003C\/li\u003E\u003C\/ul\u003E"},"2":{"pregunta":"What are the payment methods available?","respuesta":"\u003Cp\u003EThe payment methods available are the main credit or debit cards on the market, such as: Visa, MasterCard, American Express, Diners Club and PayPal.\u003C\/p\u003E"},"3":{"pregunta":"Do the tour prices include taxes?","respuesta":"\u003Cp\u003EYes. The prices shown on the website already include the payment of any taxes.\u003C\/p\u003E"},"4":{"pregunta":"Is there a commission for paying with cards?","respuesta":"\u003Cp\u003ENo, paying by credit card is the best option when booking your tour with us.\u003C\/p\u003E","destacado":"1"},"5":{"pregunta":"Will I receive a receipt after the purchase?","respuesta":"\u003Cp\u003EYes. After purchasing the tour, you will receive proof of payment as well as a reservation confirmation in your email.\u003C\/p\u003E"},"6":{"pregunta":"Can I pay at the place where the service will be performed?","respuesta":"\u003Cp\u003ENo. The payment of all our services is made only online, through our website.\u003C\/p\u003E"},"7":{"pregunta":"What documents do I need to make the purchase?","respuesta":"\u003Cp\u003ETo make the purchase you will need your identity document (or passport). Some tours offer discounts for college students. In these cases you will also need a valid university card.\u003C\/p\u003E"},"8":{"pregunta":"How far in advance should I make the purchase of the tour?","respuesta":"\u003Cp\u003EIt is recommended to make the purchase up to 3 days before the date of the tour.\u003C\/p\u003E","destacado":"0"},"9":{"pregunta":"Is the purchase only made through the website?","respuesta":"\u003Cp\u003EYes. The website www.machupicchuterra.com is the only way you can pay for your tour.\u003C\/p\u003E"},"10":{"pregunta":"Is the purchase that I will make through the page safe?","respuesta":"\u003Cp\u003EYes. The website has internet security systems that protect all people's information. The privacy of your data is assured.\u003C\/p\u003E","destacado":"1"},"11":{"pregunta":"Can I purchase more than one tour at a time?","respuesta":"\u003Cp\u003EYes, it is the best option to enrich your experience, knowing more places and taking advantage of your stay.\u003C\/p\u003E","destacado":0}}},{"iden":"LglYbI","nombre":"3) About prices and discounts","descripcion":"","faqs":{"1":{"pregunta":"What are the prices of the tours?","respuesta":"\u003Cp\u003EThe prices of each tour are published on our website www.machupicchuterra.com.\u003C\/p\u003E"},"2":{"pregunta":"Are there any discounts on tours?","respuesta":"\u003Cp\u003EYes, most tours offer discounts for children and university students. If you book well in advance you will find better prices.\u003C\/p\u003E"},"3":{"pregunta":"How to access the discounts offered by the tours?","respuesta":"\u003Cp\u003EIn case the chosen tour offers discounts for children or university students, you must make the purchase online by registering the visitors' data. In addition, you must send by e-mail a digital image of the child's identity card or passport, and if necessary, the student's valid university ID.\u003C\/p\u003E"},"4":{"pregunta":"What documents do I need to access the discounts?","respuesta":"\u003Cp\u003ETo access discounts for children you need an identity document or passport that certifies the age of the minor.\u003C\/p\u003E\u003Cp\u003ETo access the discounts for university students you need the current university card (or ISIC card) of the student (undergraduate student and under 25 years old).\u003C\/p\u003E"},"5":{"pregunta":"Do the prices include tips for the guides?","respuesta":"\u003Cp\u003ETips for guides are optional on all tours.\u003C\/p\u003E"},"6":{"pregunta":"Do babies get discounts on tours?","respuesta":"\u003Cp\u003EYes, in most tours, such as Machu Picchu, babies under 3 years old do not pay entrance fee.\u003C\/p\u003E"},"7":{"pregunta":"Do Peruvian tourists have discounts?","respuesta":"\u003Cp\u003EOnly some tours offer discounts for Peruvian citizens. For example, tours to Machu Picchu (they also offer discounts for citizens of Colombia, Bolivia and Ecuador).\u003C\/p\u003E"},"8":{"pregunta":"Can I make the payment in another currency?","respuesta":"\u003Cp\u003EPayment can only be made online in soles or U.S. dollars by credit or debit card, according to your preference.\u003C\/p\u003E"},"9":{"pregunta":"How can I access better prices and discounts on tours?","respuesta":"\u003Cp\u003EBooking well in advance generally allows you to access better prices.\u003C\/p\u003E","destacado":0}}},{"iden":"AR5AzK","nombre":"4) About tour modifications","descripcion":"","faqs":{"1":{"pregunta":"Can I make changes to the already booked tour?","respuesta":"\u003Cp\u003EYes, you can make changes to the data of tours already booked with us, just remember to do it in advance.\u003C\/p\u003E"},"2":{"pregunta":"What changes can I make?","respuesta":"\u003Cp\u003EThe changes allowed are: date of visit, services included and data of the persons included in the tour.\u003C\/p\u003E"},"3":{"pregunta":"Does it have any cost?","respuesta":"\u003Cp\u003EYes. Changes to tour data have a penalty of 35% of the total value of the tour if you do it at the last minute (that is, 3 to 5 days before). If you make the changes more than 5 days in advance, the process is free.\u003C\/p\u003E\u003Cp\u003EIn the case of tours to Machu Picchu, changes made 3 to 5 days before have a penalty of 40% of the value of the tour. Changes made 6 to 10 days before have a 30% penalty. Finally, changes from 11 days before to more have a penalty of 20% of the value of the tour.\u003C\/p\u003E"},"4":{"pregunta":"How long before can I make the modifications?","respuesta":"\u003Cp\u003EModifications must be made in advance. A minimum of 3 days is allowed before the date of service.\u003C\/p\u003E"},"5":{"pregunta":"Can I make modifications to all tours?","respuesta":"\u003Cp\u003EThe vast majority of tours do allow data changes. The only tour that does not allow modifications is the 'Inca Trail to Machu Picchu'.\u003C\/p\u003E"},"6":{"pregunta":"How to make tour modifications?","respuesta":"\u003Cp\u003ETo make data changes in the tours, you must send an email to: info@machupicchuterra.com requesting the change of your tour data (indicate the information you want to modify). Remember that you must do it in advance (a minimum of 3 days before). In response you will receive a payment request that you must make. Once the payment is made, the requested changes will be made.\u003C\/p\u003E"},"7":{"pregunta":"After modifying a tour, can I make more changes?","respuesta":"\u003Cp\u003ENo. Only one modification per tour is allowed. After making a modification, you cannot do more.\u003C\/p\u003E"},"8":{"pregunta":"When can I modify a tour for free?","respuesta":"\u003Cp\u003EAll tours can be modified free of charge if you request the procedure in advance (up to 5 days before the service). In the case of tours to Machu Picchu, any modification includes a penalty.\u003C\/p\u003E\u003Cp\u003EIf the error when registering your data was made by the company, you can change your data for free at no cost, regardless of how early you request the procedure.\u003C\/p\u003E"}}},{"iden":"NN1fqN","nombre":"5) About cancellations and refunds","descripcion":"","faqs":{"1":{"pregunta":"Can I cancel tours already purchased?","respuesta":"\u003Cp\u003EYes. Cancellations (and refunds) of tours purchased in this company are allowed, as long as they are made in advance (up to 3 days before at least). If you do not cancel on time, you will not receive a 100% refund of the tour.\u003C\/p\u003E"},"2":{"pregunta":"Do you have any penalties?","respuesta":"\u003Cp\u003EAll tours can be cancelled (up to 3 days before) although in most cases you will receive a penalty.\u003Cbr \/\u003EOnly the tours to Machu Picchu have a single penalty of 50% of the value of the service (50% refund).\u003C\/p\u003E"},"3":{"pregunta":"Until how long before can I cancel?","respuesta":"\u003Cp\u003EAll cancellations are allowed with a minimum anticipation of 3 days before the service. Last minute cancellations are not allowed.\u003C\/p\u003E"},"4":{"pregunta":"Can all tours be canceled?","respuesta":"\u003Cp\u003EAlmost all tours can be canceled (and request a refund). Only the tours \u2018Inca Trail to Machu Picchu) cannot be canceled.\u003C\/p\u003E"},"5":{"pregunta":"How to cancel the tours?","respuesta":"\u003Cp\u003ETo cancel our tours, you must send a written request to info@machupicchuterra.com (at least 3 days in advance). After confirmation, the money will be returned.\u003C\/p\u003E"},"6":{"pregunta":"Can you cancel tours without penalty?","respuesta":"\u003Cp\u003EYes, although it depends on the previous time you do it. We recommend you to do it with more than 3 days in order not to suffer a big penalty.\u003C\/p\u003E"},"7":{"pregunta":"How is the refund process after cancellation?","respuesta":"\u003Cp\u003EAfter requesting the cancellation of the tour by email, the company will refund the money. The tourist will receive his refund through the same method with which he made his payment (Visa, MasterCard, Diners Club, American Express, PayPal).\u003C\/p\u003E"},"8":{"pregunta":"How long will it take for me to receive my refund?","respuesta":"\u003Cp\u003EShipping may take a few days, depending on the terms and conditions of the payment gateway.\u003C\/p\u003E"},"9":{"pregunta":"Can I receive a cash refund?","respuesta":"\u003Cp\u003ENo. The refund is only made by Visa, MasterCard, Diners Club, American Express or PayPal.\u003C\/p\u003E"}}},{"iden":"kEm8DW","nombre":"6) About contingencies during tours","descripcion":"","faqs":{"1":{"pregunta":"Can I cancel a tour and receive my refund in the event of natural disasters?","respuesta":"\u003Cp\u003EYes. To safeguard the physical integrity of the tourist, the company can cancel or modify a tour in case of natural disasters or possible natural disasters. In those cases, the modification or cancellation is free (100% refund of the tour value).\u003C\/p\u003E"},"2":{"pregunta":"Can I cancel a tour and receive my refund in case of protests?","respuesta":"\u003Cp\u003EYes. To safeguard the physical integrity of the tourist, the company can cancel or modify a tour in case of protests or possible protests. In those cases, the modification or cancellation is free (100% refund of the tour value).\u003C\/p\u003E"},"3":{"pregunta":"Can I cancel a tour and receive my refund in case of flight cancellations?","respuesta":"\u003Cp\u003ECancellation or delays of flights are contingencies outside our services. Therefore, the tourist may make the change or cancellation as indicated in our terms and conditions.\u003C\/p\u003E"},"4":{"pregunta":"What happens if I am late for the start of the tour?","respuesta":"\u003Cp\u003EThe company is not responsible for cases of lateness of tourists during the development of our services. In those cases, the tourist may lose his tour (without the option to refund).\u003C\/p\u003E"},"5":{"pregunta":"What happens in case of theft during the tours?","respuesta":"\u003Cp\u003EThe company is not responsible for cases of theft during the development of our services. Likewise, we will do everything possible to solve the problem in favor of the tourist.\u003C\/p\u003E"},"6":{"pregunta":"What happens in case of accidents during the tours?","respuesta":"\u003Cp\u003EOur services do not have life or accident insurance. However, all of our transports have \u0022SOAT\u0022 (automobile insurance against accidents).\u003C\/p\u003E"},"7":{"pregunta":"How to make claims if the tour did not meet my expectations?","respuesta":"\u003Cp\u003EOn our website we have an 'Online Complaints Book'. As soon as possible, we will seek a solution to your claim.\u003C\/p\u003E"}}},{"iden":"skrEW8","nombre":"7) About the most popular tours","descripcion":"","faqs":{"1":{"pregunta":"How is the Full Day tour to Machu Picchu?","respuesta":"\u003Cp\u003EThe Full Day experience to Machu Picchu allows you to know the wonder of the world in one day. Includes all transportation from pick up in Cusco (minivan, train, bus), tour guide, entrance to Machu Picchu and return to the city.\u003C\/p\u003E","destacado":"1"},"2":{"pregunta":"What is the Cusco City tour like?","respuesta":"\u003Cp\u003EIn the Cusco city tour you will visit the cathedral, Qoricancha, Sacsayhuaman, Qenqo, Puca Pucara and Tambomachay. This experience lasts approximately 5 hours and the best thing is that you decide whether to do it during the day or in the afternoon.\u003C\/p\u003E","destacado":"1"},"3":{"pregunta":"What is the experience of doing the Inca Trail like?","respuesta":"\u003Cp\u003EThe Inca Trail is one of the best adventures you can have, four days of trekking visiting Inca archaeological sites and ending with a visit to the citadel of Machu Picchu in an unforgettable experience. The three nights of overnight stay are spent in campsites under the stars and beautiful landscapes.\u003C\/p\u003E","destacado":0},"4":{"pregunta":"How is the tour to the Sacred Valley?","respuesta":"\u003Cp\u003EThe tour through the Sacred Valley takes you to know the main Inca citadels and their culture. During the experience you will visit Pisac, Ollantaytambo and Chinchero. It is a full day experience that includes a buffet lunch in Urubamba.\u003C\/p\u003E","destacado":0},"5":{"pregunta":"What is the 7 Colores Mountain tour like?","respuesta":"\u003Cp\u003EThe second most visited destination in Cusco is the 7 colors mountain (5,200 meters above sea level). The tour is one day and is given in two parts, the first by car and the second in a two-hour hike, although you will also have the option of renting horses to overcome it simply. The tour includes breakfast and buffet lunch.\u003C\/p\u003E","destacado":0},"6":{"pregunta":"How is the tour to the Humantay Lagoon?","respuesta":"\u003Cp\u003EThe tour of the impressive natural destination, the Humantay Lagoon, is a one-day experience. The tour is given in two parts, first, by car and then in a two-hour hike, although you can also rent a horse to overcome it easily. The tour also includes breakfast and buffet lunch.\u003C\/p\u003E","destacado":0},"7":{"pregunta":"What is the Inti Raymi tour like?","respuesta":"\u003Cp\u003EThe Inti Raymi tour can only be experienced on June 24. It is an experience that relives the most important Inca festival with rituals, music, dances and lots of color. The tour includes entrance to the Sacsayhuaman Show, tour guide, transportation and box lunch.\u003C\/p\u003E","destacado":0}}}]