Complaints book

Welcome to the ‘Machu Picchu Terra’ claims book. Here you can express your disagreements or complaints about our services. Remember that a claim relates to a disagreement regarding a purchased service. A complaint is related to disagreement with the quality of care received. If you want to contact a travel assistant and express your claim, you can contact WhatsApp (+51) 982 108 083 or (+51) 994 349 441.

Generalidades

• a) Register your personal information such as current date, full names, ID, email, country and address.
• b) Specify the tourist service you contracted, as well as the description of the service.
• c) Detail your claim. At the end complete your order. We will seek to analyze the support of your claim to find the best possible solution. Remember that this ‘Claims Book’ does not represent a claim against the Indecopi entity of Peru (National Institute for the Defense of Competition for the Protection of Intellectual Property).

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